PMMI, The Association for Packaging and Processing Technologies, has announced the release of its 2025 Aftermarket Parts & Service Report, a resource for all packaging and processing stakeholders. As aftermarket services increasingly drive business growth and customer loyalty, this report offers critical intelligence to help OEMs, suppliers, and end users navigate a rapidly evolving landscape.

The 2025 Aftermarket Parts & Service Report reveals that nearly all end users and OEMs anticipate growth in their aftermarket business over the next three years, with 98% of end users expecting to expand or maintain their aftermarket budgets. As companies confront challenges around lead times, technician shortages, and evolving customer expectations, the report emphasizes the urgent need for OEMs and suppliers to optimize inventory management, strengthen remote services, and expand training initiatives.

Key takeaways:

• 98% of end users expect their aftermarket budgets to expand or remain stable in 2025.
• 75% of end users identified immediate parts availability and fast lead times as their top expectations.
• 94% of OEMs predict growth in their aftermarket services business over the next three years.
• Remote services, predictive maintenance, and proactive obsolescence planning are becoming non-negotiable to remain competitive.

“The data is clear: Aftermarket services are no longer secondary — they are critical to business success,” says Jorge Izquierdo, vice president, market development, PMMI. “Companies that align their aftermarket strategies with customer needs today will be tomorrow’s industry leaders.”

Industry stakeholders can advance their aftermarket strategies by attending PACK EXPO Las Vegas 2025 (Sept. 29–Oct. 1, Las Vegas Convention Center), the premier packaging and processing event of the year.

PACK EXPO will feature:

• 35,000 attendees from over 90 countries
• 2,300 exhibitors across 1 million net square feet
• 100+ educational sessions featuring the latest innovations in digitalization, sustainability, and aftermarket support.

“With aftermarket playing an increasingly critical role, there’s no better place to prepare your business for the future than PACK EXPO Las Vegas,” says Jim Pittas, president and CEO, PMMI. “This is where innovation meets opportunity.”